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BPO (Business Process Owner), Single Serve Beverages in Manawa, WI at TreeHouse Foods

Date Posted: 2/21/2019

Job Snapshot

  • Employee Type:
  • Location:
    Manawa, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Employee Type:

Full time


WI Manawa

Job Type:

Production Operations

Job Posting Title:

BPO (Business Process Owner), Single Serve Beverages

Job Description:

Job Title:              Business Process Owner

Department:        Operations

Reports to:          Production Manager

Prepared by:        Plant Manager

Prepared date:    12/17/2018

SUMMARY:  Leads and manages assigned business process in the areas of safety, productivity, quality, cost, equipment and engagement. Monitors and evaluates the production process and recommends methods to optimize product yields, equipment operation and process control while reducing waste. Engages all employees in continuous improvement and fosters a positive work environment while developing a culture of ownership and accountability.

SCOPE: Manages assigned business process representing approximately $70 million net sales. Manages staff of 3 to 4 direct reports and approximately 100 hourly employees. 


  • Interpret safety policies/practices to employees including enforcing safe work practices. Continuously improve the safety in assigned process by striving for zero incidents. Participate in safety audits within assigned process and in other areas. Use root cause analysis tools (PDCA) to identify the root causes of any safety incidents, and put corrective actions in place to prevent recurrence. Ensure all incidents are reported and entered in our safety tracking system (Intelex).
  • Utilize available data (line speed target, set-up guidelines, efficiency and process data) to continuously improve productivity, uptime and reliability. Record downtime and production accurately and minimize waste and/or downtime. Utilize the above information as a tool to improve Overall Equipment Effectiveness (OEE) and product cost. Engage support departments, such as the packaging engineering team or maintenance, to drive improvements.
  • Manage product quality by understanding and communicating customer needs to employees and ensuring expectations are consistently met and according to standard work. Use root cause analysis tools to identify the root causes of any quality holds, and put corrective actions in place to prevent recurrence.
  • Monitor and deliver on financial metrics in assigned process, including direct and indirect labor efficiencies, material usage variances, and cost savings tracking.
  • Encourage employee engagement by soliciting input from crew members through the Opportunity for Improvement Program, and work with support departments as needed to implement any ideas that will improve the plant.
  • Determine schedules, sequences and assignments for work activities based on work priority, quantity of equipment and skill of personnel. Ensure SAP transactions are accurate. Research / fix process order transaction errors, perform TECO (technically complete) transaction upon process order completion.
  • Communicate with other Process Owners, Technical Leads and Production Coordinators to ensure appropriate knowledge transfer from shift to shift.
  • Diagnose equipment, ingredients and packaging issues. Coordinate with Engineering, Maintenance or others as appropriate to solve production-related problems.
  • Maintain area in accordance with BRC & AIB standards and enforce product safety and sanitation regulations and the master sanitation books program in conjunction with the Sanitation department. Ensure responsible areas comply with 5S requirements and bays are washed regularly as needed, including utilizing the correct chemicals, dosage and application procedures.
  • Conduct interviews / assist in recruitment and retention efforts. In conjunction with HR and management, provide performance management for assigned team members that includes appraisal/performance evaluation, coaching and counseling, conflict resolution, corrective action and training programs. Create a culture of accountability and mutual respect in the assigned process.
  • Ensure security of employees, facilities and information systems by following and enforcing established security procedures.
  • Audits production team activities for conformance to established safety and sanitation policies and procedures.
  • Lead and/or participate in a minimum of two continuous improvement events in a year in addition to projects or just do its. Lead/support cost savings teams and drive projects for the assigned process.
  • Ensure clear and concise communication to all levels in the organization.
  • Ensures operating procedures and work instructions are maintained and updated as required.
  • Perform other duties as assigned.

EDUCATION AND EXPERIENCE:  Four-year degree required plus 5-7 years of manufacturing experience, with a minimum three years of experience in a supervisory capacity OR equivalent combination of education and experience.  Previous experience in Continuous Improvement / Lean environment strongly preferred.


COMPUTER SKILLS:  Must be proficient in MS Word and Excel. Experience with SAP is helpful.

OTHER SKILLS AND ABILITIES:  Professional verbal and written communication skills, organizational skills and delegation skills required. Ability to coach, mentor and develop others required. Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving variables in standardized situations.

TRAVEL:  Minimal travel may be required.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk. The employee frequently is required to use hands to handle documents or reach with hands and arms and talk or listen. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl and taste or smell.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this job, the employee may (depending on the area assigned) be exposed to wet and/or humid conditions, moving mechanical parts, high or precarious places, fumes or airborne particles, extreme cold or extreme heat. The noise level in the work environment is moderate.

Disability Assistance
TreeHouse Foods is an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

EEO Considerations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.


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