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Senior Quality Specialist in Oak Brook, IL at TreeHouse Foods

Date Posted: 1/7/2019

Job Snapshot

Job Description

Employee Type:

Full time


IL Oak Brook

Job Type:


Job Posting Title:

Senior Quality Specialist

Job Description:

Job Description:

This position works closely with key strategic customer technical and sales teams and the TreeHouse Foods internal teams to ensure customer needs for quality and food safety are met. Customer relationships are a vital part of this position to build trust in TreeHouse Foods. This position will include developing and presenting reports that track and trend quality measures and working with plant teams to provide corrective and preventative actions for consumer and customer complaints in a timely manner. This position is the key contact during special situations involving their key customer.

Position Responsibilities:

  • Provide "Platinum" service to Treehouse highest strategic customers which includes timely responses and resolutions to quality and food safety issues and inquiries while also maintaining the "Voice of the Customer"
  • Provide efficient and consistent communication to our customers on scientific and quality issues whether product-specific or industry-wide (e.g. regulatory or food-safety related).
  • Point of contact for assigned customer(s) during special situations i.e. product recall.
  • Serves as a technical resource to support sales team and/or connect them to appropriate quality and other subject matter experts.
  • Obtain product feedback from sales and customers on various issues and communicate as appropriate.
  • Work with appropriate plant personnel on thorough investigations and Corrective and Preventative actions.
  • Lead and assist in customer quality reviews related to quality incidents, held product, and facilitate discussions and capture information for historical reference.
  • Support plants in preparation of customer audits. Attend customer audits as needed.
  • Meeting customer needs on third party review which may include analytical, sensory, and Label Claim Substantiation testing.
  • Build confidence and trust from our customers enabling our teams to conduct ongoing business as collaborative partners.
  • Participates in innovation quality initiatives as needed i.e. plant trials and specification reviews.
  • Develop effective relationships with Divisional QA Leads and Plant Leadership Teams.
  • Actively participates in weekly or bi-weekly Customer Facing team meetings and provides updates and status on key customer issues.

Qualifications and Requirements:

  • Minimum B.S. in Food, Biological or Chemical Science or related field required.
  • Minimum 5-7 years Food industry experience preferred.
  • Manufacturing experience in QA is preferred
  • Experience working with directly with customers is a plus.
  • Maintains professional and courteous approach especially when dealing with customers.
  • Knowledge of food safety, food manufacturing and quality processes.
  • Familiarity in using continuous improvement tools and fundamentals.
  • Advanced report writing, interpersonal and communication skills (written and verbal).
  • Proficient in Excel, Power Point, and Databases
  • Demonstrated strength in project management and delivery of action items in a timely manner
  • 30% Travel

Disability Assistance
TreeHouse Foods is an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

EEO Considerations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.