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Help Desk Technician in Manawa, WI at TreeHouse Foods

Date Posted: 2/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Manawa, WI
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/1/2018

Job Description

Employee Type:

Full time

Location:

WI Manawa

Job Type:

Information Technology Support

Job Posting Title:

Help Desk Technician

Job Description:

Job Title: Help Desk Technician
Department: Information Systems
Reports to: IT Manager
FLSA Status: Non-Exempt
Review Date: January 2018
SUMMARY: Position exists to provide computer support throughout the Beverage Division.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
 Installs and configures applications on company computers as required.
 Provides setup and configuration of computing peripherals such as printers, monitors, scanners, mice, special keyboards and other equipment as necessary.
 Troubleshoots computer and peripheral issues and provides hardware replacement, cleaning or repair as needed.
 Answers and responds to Help Desk calls and logs name, department, contact and issue(s).
 Performs basic networking maintenance functions such as user creation and assignment of rights and permissions. Should be familiar with DHCP, DNS, IP, network traffic routing, WAN, LAN and internet connectivity. Some knowledge of remote access and VPNs.
 Performs research on technical computer topics as request by IT Manager.
 Assist in the maintenance of standards and documentation.
 Monitors main systems and responds to system messages.
 Is required to participate in “on-call” rotation once familiar with network and IT Department procedures, policies and practices.
 Some travel may be required.
 Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Associate Degree or equivalent from two-year college or technical school or equivalent experience.
LANGUAGE SKILLS: Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to effectively present information to top management, public groups and/or boards of directors.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS: None
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and reach with hands and arms. The employee frequently is required to talk or listen. The employee is occasionally required to stand, walk and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Disability Assistance
TreeHouse Foods is an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to disability-accommodations@treehousefoods.com. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.


EEO Considerations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.