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Manager, Customer Business in Bentonville, AR at TreeHouse Foods

Date Posted: 6/16/2018

Job Snapshot

Job Description

Employee Type:

Full time


AR Bentonville (A St.)

Job Type:


Job Posting Title:

Manager, Customer Business

Job Description:

The Manager, Customer Business sells to a major direct headquarters account, or multi-unit key accounts and brokers. This role is responsible for maximizing sales by implementing advanced business planning, forecasting, analytical and category management expertise. The Manager, Customer Business will build relationships with account personnel including top management, merchandising, accounting, advertising, operations, logistics and finance, collaborate with internal sales and marketing teams to achieve sales objectives and develop and manage sales plans and ensures equitable disposition of customer problems. Accounts are typically sophisticated in terms of category management and complexity.

NOTE: This role will be handling Club customers - NOT Sam's Club. Please note the travel required.

Roles & Responsibilities:

Customer Account Management: Demonstrate ability to drive sales results while providing best in class customer service.

  • Develop joint business plans with customer category management, purchasing, private brands management and supply chain
  • Sell in of new items to customer;
  • Work closely with commercialization and graphics teams to execute new item and packaging initiatives
  • Negotiate trade activity with customer for volume growth
  • Create and present business reviews
  • Gain customer approval for in-store activation (IRC, Tear Pads, Signs, etc.)
  • Create/maintain merchandising grid
  • Address retail pricing issues with customer
  • Manage routine cuts/supply issues with customer
  • Secure order for DRUs/MODs from customer
  • Communicate changes to Treehouse Foods policy, discontinued items, pricing actions, recalls/product quality issues to customer
  • Handle customer/consumer complaints

Manage Meals foods product sales: Utilize product, category, customer, and consumer data to identify opportunities and prepare selling presentations.

  • Manage new product launches
  • Expand distribution of TreeHouse Foods products
  • Manage multiple food groups

Business Planning/Financial accountability: Conduct sales analytics, using available insights to provide solutions to customer needs.

  • Develop annual business plan and achieve top and bottom line financial goals
  • Align customer strategies with TreeHouse Foods’ strategic plan to build a collaborative business plan
  • Understand and execute marketing plan sales material
  • Monitor trade activity execution
  • Complete ongoing general business analytics and evaluate risks, opportunities & threats
  • Evaluate customer specific reports and standardized IRI reports
  • Monitor daily cut reports and take action where necessary

Relationship Management within internal matrix organization.

  • Work in conjunction with broker partners to communicate sales priorities (new items/UPC changes/POGs)
  • Communicate to other sales personnel and functions within TreeHouse Foods as needed

Skills, Knowledge and Abilities:

  • Strong negotiation skills
  • Strong business and financial acumen:  business analytics skills, customer P&L agility, ability to plan, track and evaluate trade management
  • Ability to make recommendations for solutions based on information gathered and analyzed
  • Strong attention to detail and accuracy of data entry
  • Understanding of the total business process and procedures
  • Ability to manage trade spending
  • Demonstrates sales competencies consistently and effectively
  • Strong technical, report running and analytical abilities
  • Proficient in Microsoft Office Suite
  • Strong verbal and written communication skills
  • Ability to troubleshoot problems
  • Ability to work within a matrix organization. Works with multiple Account Managers/Sales Directors to discuss and prioritize work initiatives

Education: Bachelor’s Degree in Business, Finance, Marketing or related field

Minimum Experience Preferred:  Minimum of one year in Broker or Sales Analyst role with a minimum three years’ industry related experience.

Travel Requirements: 40% travel

Disability Assistance
TreeHouse Foods is an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

EEO Considerations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.


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